Get in Touch with AssistRoad Austria
We appreciate your interest in AssistRoad Austria. Whether you have a question about roadside assistance options in Austria, need clarification on our service comparisons, or simply want to provide feedback, we're here to help. Our aim is to provide comprehensive and unbiased information to help you make informed decisions about your breakdown cover.
Our Contact Details
Email: [email protected]
Phone: +43 732 789 006
Address: Hauptplatz 8, 4020 Linz, Austria
Please note that our physical office is for administrative purposes only. We operate primarily as an online information and advisory platform.
Important Information
This is not an emergency service. For life-threatening situations, please call the European emergency number 112 immediately. For direct roadside emergencies within Austria, you should contact a professional breakdown service provider. Specific numbers for major providers are typically 120 or 123, but always confirm with your chosen provider or membership details.
We are an online information service and advisory platform dedicated to helping you navigate the options for roadside assistance in Austria. We do not provide direct breakdown recovery services.
Send Us an Inquiry
Use the form below to send us a message. We strive to respond to all inquiries within 2-3 business days. For detailed questions about specific provider terms and conditions, we recommend checking their official websites directly.
Complaints and Escalation
At AssistRoad Austria, we strive for accuracy and clarity in all the information we provide. If you have a complaint regarding the content on our website, a factual inaccuracy, or any other issue related to our services as an information platform, please follow these steps:
- Initial Contact: Please send a detailed email to [email protected]. Include your name, contact information, the specific nature of your complaint, and any relevant links or screenshots.
- Acknowledgement: We will acknowledge receipt of your complaint within 3 business days.
- Investigation: Our team will thoroughly investigate your complaint. This may involve reviewing content, consulting sources, or seeking further information from you.
- Resolution: We aim to provide a substantive response or resolution to your complaint within 10 business days. If the issue is complex and requires more time, we will inform you of the delay and provide an estimated timeline.
Please note that this complaints procedure is for issues related to AssistRoad Austria's informational services only. For complaints regarding a specific breakdown service provider, you must contact that provider directly according to their own complaints procedures.