Privacy Policy for road-assist.online

1. Data Controller

The data controller responsible for the processing of your personal data on this website is:

We are committed to ensuring that your data is handled responsibly and in full compliance with applicable data protection laws. Should you have any questions or concerns regarding our data practices, please do not hesitate to contact us using the details provided above.

2. Data Collected

We believe in collecting only the data that is necessary for the purposes outlined in this policy. When you interact with our website, particularly through our contact form, we collect specific information to enable us to respond to your inquiries effectively.

• Contact Form Inputs: When you use our contact form on the Contacts page, we collect the following personal data:
  • Your Name
  • Your Email Address
  • The Message you submit

This information is used solely for the purpose of communicating with you, addressing your queries, and providing the assistance you request. We do not collect any other personal data through automated means or from third-party sources. Our aim is to provide comprehensive road assistance guidance, and this data collection is strictly limited to facilitating direct communication with our users.

3. Cookies and Local Storage

Our website, road-assist.online, uses cookies and local storage minimally and exclusively for functional purposes.

• Cookie Consent: We use a single, essential cookie or local storage item to record your preference regarding cookie consent. This means that once you acknowledge our cookie notice, you won't be prompted again on subsequent visits to the site (for a reasonable period). This is purely a functional requirement to respect your choices and ensure a smooth browsing experience.

No Tracking Cookies: We want to be absolutely clear: we do not use any tracking cookies, analytical cookies, advertising cookies, or any other type of cookie designed to monitor your browsing behavior, collect personal data for marketing purposes, or provide insights into website usage beyond basic server logs (which do not identify individuals).

No Third-Party Analytics or Advertising Pixels: AssistRoad Austria does not integrate with any third-party analytics services (e.g., Google Analytics) or advertising pixels (e.g., Facebook Pixel). Your browsing activity on our site is not shared with or tracked by external entities for analytical or advertising purposes. Our focus is solely on providing information about road assistance in Austria without intrusive data collection.

4. Legal Basis for Processing

Our processing of your personal data is based on specific legal grounds as required by the GDPR. For the data collected via our contact form (name, email, message), the legal basis for processing is:

• Consent (Art. 6(1)(a) GDPR): When you submit a message through our contact form, you are explicitly providing consent for us to process your data for the purpose of responding to your inquiry. You have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
• Legitimate Interests (Art. 6(1)(f) GDPR): In certain circumstances, we may process data based on our legitimate interests, such as for the security of our website or to prevent fraud. However, for the specific data collected via the contact form, consent is the primary legal basis.

We ensure that any processing based on legitimate interests is always balanced against your rights and freedoms, and that our interests do not override yours.

5. Data Sharing

AssistRoad Austria does not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Your data collected through the contact form is kept strictly confidential within AssistRoad Austria.

We may share aggregated, anonymized demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. This is done in such a way that no individual can be identified.

The only exceptions to this policy would be in situations where we are legally required to disclose your information, such as in response to a court order or other legal process, or when we believe such action is necessary to comply with the law, protect our rights, property, or safety, or the rights, property, or safety of others. This is a standard practice and reflects our commitment to legal compliance while upholding data privacy.

6. Retention Period

We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Contact Inquiries: Information submitted through our contact form (name, email, message) will be retained for a maximum period of 12 months from the date of your last interaction with us concerning that inquiry. This allows us to refer back to previous communications if you follow up on an issue, ensuring continuity of service and allowing us to improve our responses. After this period, the data is securely deleted or anonymized.

In some circumstances, you can ask us to delete your data earlier (see 'Your Rights' below). We may also retain certain information for longer if required by law or if there is an ongoing legal dispute.

7. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have significant rights regarding your personal data. We are committed to upholding these rights. Every user is entitled to the following:

• The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service if the request is manifestly unfounded or excessive.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected] or call us at +43 732 789 006. For more information on your rights regarding privacy and data, please visit our Policies page.

8. Right to Complain to a Supervisory Authority

Should you feel that your data protection rights have been violated, or if you are not satisfied with how we have handled your data, you have the right to lodge a complaint with a supervisory authority.

In Austria, the relevant supervisory authority is the Austrian Data Protection Authority (Datenschutzbehörde - DSB). You can find their contact details and information on how to lodge a complaint on their official website. We encourage you to contact us first, however, so we can attempt to resolve any concerns directly.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your dealings with road-assist.online, please do not hesitate to contact us.

• By email: [email protected]
• By phone number: +43 732 789 006
• By visiting this page on our website: Contacts
• By mail: Hauptplatz 8, 4020 Linz, Austria